To cancel or change a reservation within 24 hours of your flight or while you are traveling: Call Black Tie Transportation at 336-768-5177. After hours you may have to leave a message with a service and the dispatcher on call will contact you shortly.
All other changes or cancellations: Send an email to Benson Ticket Office at email@example.com. Our staff will process your change and you will receive an email confirmation. Effective January 1, 2013, we cannot accept changes/cancellations by phone. We apologize for any inconvenience this may cause.
Generally if changes/cancellations are made prior to a driver departing to pick you up at your location/airport then it is possible to issue transfer credit. Otherwise the trip will be classified as a “no show” and the fare is charged whether service was provided or not.
If you ever have questions about changes or cancellations, feel free to contact us at 336-758-4265, send an email to firstname.lastname@example.org or contact Black Tie Transportation at the number on your email confirmation.
Always turn on your cell phone prior to your transportation reservation. If the driver cannot locate you, he or she will contact you by phone. After multiple phone calls, if you still cannot be located and have not contacted the dispatcher, the reservation will be marked as a “no-show”. In these cases no transfer credit can be issued and the reservation is forfeited.